Shipping & Return Policy
We want your experience to be as delightful as our toys! Here's everything you need to know about getting your goodies delivered and our easy return process 🎀
Free Shipping
On all orders over $50 within the US
Fast Processing
Orders processed within 1–2 business days
Secure Packaging
Every item carefully packed with love & care
Easy Returns
Hassle-free 30-day returns on all items
How We Get Toys to Your Door
Domestic Shipping (US)
We ship to all 50 US states including Alaska, Hawaii, and US territories. Orders are processed Monday through Friday (excluding holidays).
International Shipping
We currently ship internationally to Canada. International shipping rates are calculated at checkout based on package weight and destination.
- • Delivery typically takes 7–14 business days
- • Customs duties and taxes may apply and are the buyer's responsibility
- • We're working on adding more countries — subscribe to our newsletter for updates! 🌎
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime by:
- • Logging into your Dimple account → "My Orders"
- • Clicking the tracking link in your shipping confirmation email
- • Contacting us at sales@dimpletoys.com with your order number
Easy & Hassle-Free Returns
Not 100% satisfied? No worries! We make returns simple so you can shop with confidence 💕
Check Eligibility
Items must be returned within 30 days of delivery. Products should be in their original, unopened packaging and in unused condition. Sale items and gift cards are final sale.
Request a Return
Contact us at sales@dimpletoys.com or call 877-404-6224 with your order number. You can also initiate a return through your Dimple account dashboard.
Ship It Back
We'll email you a prepaid return shipping label . Simply pack the item securely, attach the label, and drop it off at the nearest carrier location. It's that easy! 📬
Get Your Refund
Once we receive and inspect the item, your refund will be processed within 3–5 business days to your original payment method. You'll get an email confirmation when it's done! 🎉
Exchanges
Want a different item? Simply return the original product and place a new order. We also offer direct exchanges for the same product in a different variant (subject to availability).
Damaged or Defective Items
Received a damaged or defective item? Contact us within 48 hours of delivery with photos and we'll send a replacement or issue a full refund — no return needed!
Order Cancellation
Need to cancel? You can modify or cancel your order within 1 hour of placing it. After that, our team starts packing your goodies and cancellation may not be possible.
Refund Timeline
Refunds are processed within 3–5 business days after we receive your return. Please allow an additional 5–10 days for the refund to appear on your statement depending on your bank.
Questions About Your Order? 🤗
Our friendly support team is here to help with any shipping or return inquiries!