We Want You to
Love
Every Moment
Sometimes the magic needs a little adjustment. Whether it's a change of heart or a missing spark, we're here to make things right.
30-Day Joy Window
You have a full 30 days from the date of delivery to decide if your new toy is the perfect playmate. To be eligible for a refund, items must be in their original packaging, unused, and in "gift-ready" condition.
A Few Exceptions
To keep the magic safe for everyone, we cannot accept returns on:
- ✨ Gift Cards
- ✨ Sale & "Final Spark" Items
- ✨ Personalized or Custom Toys
The Refund Journey
Returning joy is as easy as 1-2-3!
2. Ship Back Joy
Once approved, package your item carefully. Ship it back to our Brooklyn workshop in its original happy box.
3. Magic Returned
We'll inspect the toy and issue your refund within 5-10 business days. Smiles guaranteed!
Was Your Toy Sad?
If your Dimple™ toy arrived damaged or didn't work the way it should, please let us know immediately.
We'll send out a replacement or issue a full refund — sometimes without you even needing to ship the item back! We just want to see that smile returned ASAP.
Missing a Refund?
If it's been more than 10 business days since we approved your refund, please check your bank account first, then contact your credit card company.
If you've done all of this and still haven't received your refund, reach out to us at hello@dimple.com.
Let's Swap!
Changed your mind about the color or type of toy? The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new toy.